I have a question but it is not listed in this section!
Any question you may have that is not answered or not explained properly in this section, please email the question to imani@imanistudio.com and our team will be more than happy to assist your enquiry.
What are your Postage costs?
Our shipping costs for UK are £6.00 for standard, £8.50 for 1st class recorded £15.00 for next day deliveries . International orders delivery cost £20.00 and for heavy items it has to be calculated by the weight and destination. Any order over £1500.00 qualifies for free postage and will be delivered via recorded delivery worldwide.
What are the delivery times?
We aim to dispatch your orders within 1-3 working days from the receipt of your orders. Orders posted within the UK are usually received within 3-5 working days for standard, 2-3 working days for 1st class recorded and before 5pm for next day deliveries. International orders will usually arrive within 3 - 7 days of dispatch.
Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Do I have to order online or by visiting the studio?
Ordering over the Internet with imanistudio.com is the safest and most secure method of paying and therefore we accept orders placed online but if you can visit the studio you can buy or made to order in person.
When Will I be Charged?
When you reach the final billing page and press ´Submit Your Order´ we will immediately contact your bank/card issuer for authorisation to take payment from your account.
If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some card issuing banks may still reserve your funds for a period of time).
The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot refund the difference after you have placed an order. Time to time we have some special offers for short periods, regular visit can be an advantage.
Which courier company do you use?
We use Royal Mail, Parcelforce and Deltec for deliveries within the UK. We use Royal Mail and Parcelforce, DHL, UPS, Sky NET to Europe and Rest of World.
Is it safe to order online?
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered.
Can I cancel my order?
You can cancel your order within24 hours for available sizes in stock and within 3 days for made to order items.
Once the fabric is cut and work has started for made to order outfit we´ll not accept cancellation.
Can I add sleeves or request changes to an outfit?
We can certainly incorporate changes and make a custom outfit for you. We can change sleeves, neckline, hem, trouser or any other changes that you request. All you need to do is request any changes in the extra comments box at the end of made to order section, our team of designers will review your request and get back to you with expert recommendations.
How can I leave my feedback on your testimonial section?
Please email your comments or views to imani@imanistudio.com clearly indicating and highlighting the part of the email to be added to the testimonial page. Our team will asses the wording and than add your comments along with your name to the testimonial section.
What is your Return policy?
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.
Please Note:
There is 5% handling fee charge on refunds and We will not accept the returns on all the made to order items and any other items that had been altered according to your specifications, the items that had been worn, the items that have stains, body odours or perfume scents, have any kind of marks, damages or water stains.
Please note:
If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Faulty item
We will always perform a pre-shipment quality check on our merchandise to ensure you become our satisfied and regular client. If the item you received is faulty, please contact our customer care at imani@imanistudio.com by quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.
How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund:
Please allow 5 working days from receipt of a return for us to process a refund.
Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 5 Working Days).
Do I have to pay for return postage?
If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Why have you not refunded the delivery charge?
Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.
You have refunded me the wrong amount.
Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact customer care at imani@imanistudio.com by quoting your order number and the required refund amount.
Please note:
Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
For Example:
The value of the products in your order was £500 and you used a "£50 off when you spend £500" discount, therefore paying £450.
You then returned a product to the value of £50, which means that the value of the products you kept is now only £450.
An order to the value of £450 would not qualify for a "£50 off when you spend £500" discount; therefore the £50 discount originally applied will be deducted from the refund amount.
Your refund would therefore be £0
How will I know that I have won the £50 Gift Voucher?
Winner of the Gift Voucher will be selected every week randomly and winner will receive an email notification.
I have Won the Gift Voucher and how can I claim it?
Gift voucher will be paid as cash back to your account when you buy online any item or items up to the value of £250, by providing the voucher Ref No in the extra information box and requesting £50 cash back. Imani - The designer Studio will refund £50 before shipping your order. Imani -The Designer Studio has all the rights to change or cancel the use of gift voucher or any other offers at any time without a notice.
What are the wash care instructions for the garments
Most of our garments are delicate and you might not find a wash care instruction label on them but as most of our garments are hand dyed and hand embellished so we strongly recommend dry clean only. At the point of sale we normally advise the clients about the care instruction but if you still in doubts after purchasing an item please check with us for the care instructions.
